Terms of Products and Services

1. Digital Product Terms

1.1 Product Categories

We offer the following digital products:

Product Type	Description	Delivery Format	Usage Rights
Website Templates	Pre-designed website templates	HTML/CSS/JS files	Single website use
WordPress Themes	Custom WordPress themes	.zip file with documentation	Single domain license
Plugin/Scripts	Custom PHP scripts, plugins	Source code + documentation	As per license tier
Digital Courses	Online training materials	Online portal access	Personal use only
Documentation	Technical documentation	PDF/ePub formats	Single user license

1.2 Product Usage Rights

1.3 Product Updates and Support

Product support includes:

• Bug Fixes: 6 months from purchase
• Updates: 12 months of version updates
• Support: Email support for installation issues
• Compatibility: Updates for platform compatibility

2. Service Terms

2.1 Service Categories

2.2 Service Deliverables

All services include clearly defined deliverables:

Service Type	Deliverables	Acceptance Criteria	Timeline
Website Development	Live website, source code, documentation	Functionality as per SOW, responsive design	15-30 business days
SEO Services	Optimized website, monthly reports, analytics	Implementation of agreed strategies	Ongoing (monthly)
Software Development	Software application, documentation, support	All features as per requirements	30-60 business days
Consultation	Strategy document, implementation plan	Delivered within agreed timeframe	As per agreement

3. Software License Terms

3.1 License Tiers

3.2 License Activation and Validation

All software licenses require:

• License Key: Unique key provided upon purchase
• Activation: Required within 30 days of purchase
• Validation: Periodic online validation
• Transfer: License transfer requests reviewed case-by-case

4. Service Level Agreements (SLAs)

4.1 Uptime Guarantee

Service Type	Uptime Guarantee	Response Time	Resolution Time
Hosted Services	99.9%	1 hour	4 hours
Cloud Software	99.5%	2 hours	8 hours
Support Services	N/A	4 hours	24 hours
Emergency Support	N/A	30 minutes	2 hours

4.2 SLA Credits

If we fail to meet SLA commitments:

• 99-99.9% uptime: 10% service credit
• 95-99% uptime: 25% service credit
• Below 95% uptime: 50% service credit
• Response time exceeded: 15% credit per incident

5. Support Terms

5.1 Support Channels and Hours

Support Type	Channels	Hours	Response Time
Basic Support	Email, Ticket System	Mon-Fri, 10 AM-6 PM IST	24 business hours
Priority Support	Email, Phone, Chat	Mon-Fri, 9 AM-7 PM IST	4 business hours
Enterprise Support	Dedicated Manager, 24/7	24/7/365	1 hour
Emergency Support	Phone (24/7 hotline)	24/7/365	30 minutes

5.2 Scope of Support

Support includes:

• Bug fixes and troubleshooting
• Installation assistance
• Configuration guidance
• Basic usage questions
• Documentation clarification

Support excludes:

• Custom development requests
• Third-party integration support
• Training beyond basic usage
• Server administration
• Content creation/editing

6. General Terms

6.1 Payment Terms

For products and services:

• Products: Full payment before delivery
• Services: 50% advance, 50% on completion
• Subscriptions: Monthly/Annual billing as agreed
• Late Payments: 2% monthly interest on overdue amounts

6.2 Intellectual Property

Products: You receive usage rights, not ownership of IP

Custom Development: IP transfers upon full payment

Open Source Components: Subject to their respective licenses

6.3 Termination

• Products: License terminates on violation of terms
• Services: 30-day notice for termination
• Subscriptions: End of billing period
• Immediate Termination: For breach of terms

6.4 Modifications

We reserve the right to:

• Update product features
• Change service offerings
• Modify pricing (with 30-day notice)
• Update these terms (effective immediately for new users)

7. Contact Information