Last Updated: February 06, 2026

This Refund and Return Policy applies to all services provided by Startup IT Solution. Please read it carefully before availing our services.

Important: Digital services have different refund considerations than physical products. This policy is tailored for IT and digital marketing services.

1. Overview

At Startup IT Solution, we strive to deliver exceptional value and satisfaction through our digital services. This Refund and Return Policy outlines the circumstances under which refunds may be granted and the procedures for requesting them.

Note: Since we provide digital services (not physical products), traditional "return" policies don't apply. Instead, we have a structured refund policy based on service completion and satisfaction metrics.

2. General Refund Principles

2.1 Service Nature Considerations

Our services include:

SEO Services Website Development Software Development Digital Marketing MLM Software Mobile Apps E-commerce Solutions Consultation Services

Refund eligibility varies based on the service type and progress made.

2.2 Core Principles

  • Fairness: We aim for fair treatment of both parties
  • Transparency: Clear communication about what qualifies for refunds
  • Value Recognition: Compensation for work completed
  • Professional Standards: Adherence to industry best practices

3. Refund Eligibility by Service Type

Service Type Refund Window Eligibility Criteria Maximum Refund
One-time Projects
(Website, Software)		 7 days from payment No work initiated by our team 90% of payment
Monthly Services
(SEO, Maintenance)		 14 days from payment Dissatisfaction with first month's service 70% of monthly fee
Consultation Services 48 hours from service Session not conducted as agreed 100% of consultation fee
Custom Development Before project kickoff Project cancellation before requirements finalization 85% of advance payment

4. Detailed Refund Scenarios

4.1 Project Cancellation Refunds

Project Progress Refund Percentage Conditions Processing Time
No work started 90% Cancellation within 7 days of payment 7-10 business days
Requirements gathering phase (0-25%) 75% Before design approval 10-15 business days
Design/Development phase (25-50%) 50% Before final testing phase 15-20 business days
Testing phase (50-75%) 25% Before final delivery 20-25 business days
Post-delivery (>75%) 0% After final delivery and acceptance Not applicable

4.2 Service Dissatisfaction Refunds

For ongoing services where quality standards are not met:

  • Performance-based Services (SEO): Refund based on agreed KPIs not achieved
  • Maintenance Services: Refund for unfulfilled maintenance tasks
  • Support Services: Refund for unmet SLA (Service Level Agreement) commitments

Important: Dissatisfaction must be substantiated with specific evidence of service deficiencies. General dissatisfaction without specific issues may not qualify for refunds.

5. Non-Refundable Items

The following are strictly non-refundable:

5.1 Third-Party Costs

  • Domain registration and renewal fees
  • Web hosting charges (paid to hosting providers)
  • Software licenses and subscriptions
  • API usage fees and third-party service charges
  • SSL certificates and security tools

5.2 Completed Work

  • Designs approved by client
  • Developed features accepted during testing
  • Content created and published
  • Consultation hours already provided
  • Strategy documents delivered

5.3 Special Circumstances

  • Services already rendered before cancellation request
  • Custom work specifically requested by client
  • Rush fees and expedited service charges
  • Revisions beyond agreed limits

6. Refund Request Process

Step-by-Step Refund Process

Step 1: Submit Formal Request

Submit a written refund request to info@startupitsolution.com with:

  • Project/Service reference number
  • Detailed reason for refund request
  • Supporting evidence (if applicable)
  • Preferred refund method

Timeframe: Within 7 days of payment for service not started

Step 2: Request Review

Our team will:

  • Acknowledge receipt within 24 business hours
  • Review project progress and work completed
  • Assess refund eligibility based on this policy
  • Consult with project team if needed

Review period: 3-5 business days

Step 3: Decision Communication

We will communicate:

  • Refund approval or denial
  • Approved refund amount (if applicable)
  • Deductions for work completed
  • Expected refund processing timeline

Communication: Via email with formal decision letter

Step 4: Refund Processing

If approved:

  • Refund processed via original payment method
  • Confirmation email sent with transaction details
  • Project files and access transferred if applicable
  • Formal closure of service agreement

Processing time: 7-30 business days depending on payment method

7. Refund Processing Times

Payment Method Processing Time Notes
Bank Transfer (NEFT/IMPS) 5-7 business days Fastest method for Indian bank accounts
UPI Payment 3-5 business days Refund to same UPI ID used for payment
Credit/Debit Cards 10-15 business days Depends on card issuer's processing time
PayPal/International Cards 15-30 business days Additional time for international processing
Cheque Payment 15-20 business days Physical cheque delivery and clearance

Processing Delays: Refunds may take longer during bank holidays, weekends, or if additional verification is required. International refunds may incur currency conversion differences.

8. Special Cases and Exceptions

8.1 Force Majeure

No refunds for delays or issues caused by:

  • Natural disasters or extreme weather events
  • Government restrictions or lockdowns
  • Internet service provider outages
  • Third-party service failures beyond our control

8.2 Client-Requested Changes

Refunds may be adjusted if:

  • Client changes project requirements significantly
  • Additional features requested mid-project
  • Delays caused by client's late feedback or content provision

8.3 Quality Disputes

For quality-related disputes:

  • We reserve the right to fix issues before considering refunds
  • Professional third-party evaluation may be requested
  • Mutual agreement on quality standards is required upfront

9. Service Cancellation Policy

Service Cancellation Guidelines

9.1 Monthly Services

  • Notice Period: 30 days written notice required
  • Billing Cycle: Services continue until end of billing cycle
  • No Prorated Refunds: Partial month refunds not provided
  • Access Termination: Service access ends on cancellation date

9.2 Project-Based Services

  • Cancellation Fee: May apply based on work completed
  • Deliverables: All completed work delivered to client
  • Knowledge Transfer: Provided for completed components
  • Future Reactivation: May involve restart fees

10. Frequently Asked Questions

Q: Can I get a refund if I'm not satisfied with SEO results?

SEO results depend on various factors including website age, competition, and algorithm changes. We guarantee implementation of agreed strategies, not specific ranking positions. Refunds for SEO services are based on whether we delivered the promised services, not on ranking positions alone.

Q: What if I change my mind after project completion?

Once a project is completed, delivered, and accepted by the client, no refunds are provided. We encourage thorough review during testing phases and prompt communication of any concerns before final acceptance.

Q: Are setup fees refundable?

Setup fees cover initial configuration, account creation, and project initialization. These are non-refundable once work has commenced, as they represent actual work performed by our team.

Q: How are refunds calculated for partially completed work?

Refunds are calculated based on: 1) Percentage of project completed, 2) Value of work delivered, 3) Non-recoverable costs incurred, 4) Administrative overhead. Detailed breakdown is provided with refund decisions.

Q: Can I transfer my project to another developer instead of getting a refund?

Yes, project transfer is possible. We'll provide all completed work files, documentation, and knowledge transfer. A transfer fee may apply based on work completed. This is often preferable to refunds for partially completed projects.

11. Contact for Refund Inquiries

Refund and Billing Support

For questions about refunds, cancellations, or billing issues, please contact:

Email Support

Primary: info@startupitsolution.com

Billing: billing@startupitsolution.com

Response time: 24-48 business hours
Phone Support

Main: +91 9214175184

Billing Department: Ext. 2

Available: Mon-Fri, 10 AM - 6 PM IST
Office Address

Startup IT Solution

Sigra Road, Sonia Rd, Varanasi

Uttar Pradesh 221010, India

Required Information

When contacting about refunds, please include:

  • Invoice/Transaction number
  • Project name or reference
  • Date of payment
  • Payment method used

Policy Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to this Refund and Return Policy. This policy is incorporated by reference into our Terms and Conditions.

Policy Updates: We reserve the right to modify this policy. Changes will be posted on this page with updated effective dates.