Last Updated: February 06, 2026

This policy outlines how we deliver our digital services and any physical products, along with our return procedures. As an IT services company, most of our deliveries are digital.

Digital Services Physical Products Software Licenses Cloud Delivery

1. Service Delivery Overview

Startup IT Solution primarily provides digital services. Our delivery methods vary based on the service type:

Important Note: Since we deal primarily with digital services, traditional "shipping" doesn't apply. Instead, we focus on delivery timelines, access provision, and project completion milestones.

1.1 Digital Services Delivery

Our digital services are delivered through various channels:

Service Type Delivery Method Delivery Format Access Provided
Website Development FTP/Cloud Upload Live website, source code Admin credentials, hosting access
Software Development Download link, CD/DVD Installation files, documentation License key, admin panel
SEO Services Online dashboard Analytics access, reports Google Analytics, Search Console
Digital Marketing Campaign access Ad accounts, analytics Social media, ad platform access
MLM Software Cloud hosting, installation Web application, mobile app Admin panel, user accounts

1.2 Physical Product Delivery

For any physical products (CDs, documentation, hardware):

  • Shipping Partners: FedEx, DHL, DTDC, Blue Dart
  • Domestic Shipping: 3-7 business days across India
  • International Shipping: 7-15 business days worldwide
  • Shipping Costs: Calculated at checkout or quoted separately

2. Delivery Timelines

Phase 1: Project Initiation (1-2 Days)

After payment confirmation and requirements finalization:

  • Project manager assignment
  • Initial documentation delivery
  • Communication channels setup
  • Development environment preparation

Phase 2: Development Period (Varies by Project)

Actual service delivery timeframe:

Simple Website (5-10 pages) 7-15 business days
E-commerce Website 15-30 business days
Custom Software 30-60 business days
MLM Software 30-45 business days
SEO Setup 3-5 business days

Phase 3: Testing & Delivery (3-7 Days)

Final delivery process:

  • Client testing and feedback
  • Bug fixes and adjustments
  • Final approval from client
  • Full delivery and handover

3. Shipping Methods and Costs

3.1 Digital Delivery (No Shipping Cost)

Most services are delivered digitally at no additional cost:

  • Email Delivery: Files up to 25MB sent via email
  • Cloud Storage: Google Drive, Dropbox links for larger files
  • FTP/SFTP: Direct upload to client servers
  • Control Panel: Access to project management tools

3.2 Physical Shipping (Additional Cost)

When physical delivery is required:

Location Estimated Time Shipping Cost Tracking
Within Varanasi 1-2 business days ₹50-₹100 Yes
Major Indian Cities 2-4 business days ₹100-₹250 Yes
Rest of India 4-7 business days ₹150-₹400 Yes
International 7-15 business days Calculated at checkout Yes

Shipping Insurance: For valuable physical products, we recommend adding shipping insurance. We're not responsible for lost or damaged shipments without insurance.

4. Order Tracking and Status Updates

1

Order Confirmation

Email confirmation within 24 hours of order placement with order number and estimated timeline.

2

Processing

Project team assignment and requirements analysis. Regular progress updates provided.

3

Delivery

Final delivery with all files, documentation, and access credentials. Post-delivery support begins.

4.1 How to Track Your Order

  • Digital Orders: Check project management dashboard for real-time updates
  • Physical Shipments: Tracking number provided via email/SMS
  • Status Updates: Weekly progress reports for ongoing projects
  • Support Portal: 24/7 access to order status through client portal

5. Return Policy for Digital Products

Important: Digital products and services cannot be "returned" in the traditional sense. Once delivered and accessed, refunds are limited. Please review carefully before purchase.

5.1 Digital Product Return Eligibility

Product Type Return Window Conditions Return Method
Custom Software Before delivery No source code accessed Project cancellation
Website Templates 7 days Not downloaded/installed License revocation
Digital Courses 3 days Less than 20% content accessed Access removal
Software Licenses 15 days Not activated/used License deactivation

5.2 Non-Returnable Digital Items

  • Activated Software Licenses: Once activated, no returns
  • Downloaded Files: Any digital file that has been downloaded
  • Custom Development: Work specifically created for client
  • Services Rendered: Consultation, development hours used
  • Domain Names: Once registered, cannot be returned

6. Return Policy for Physical Products

Physical Product Return Guidelines

For any physical products we might deliver (CDs, documentation, hardware):

6.1 Return Conditions

  • Timeframe: 15 days from delivery date
  • Condition: Unopened, unused, original packaging
  • Documentation: Original invoice and accessories included
  • Reason: Defective/damaged product or wrong item shipped

6.2 Return Process for Physical Products

1

Initiate Return

Contact support within 15 days with order details and return reason.

2

Get RMA Number

We'll provide Return Merchandise Authorization (RMA) number and instructions.

3

Ship Product

Ship product with RMA number clearly visible. Use trackable shipping method.

4

Inspection

We inspect returned product (3-5 business days).

5

Approval

If approved, refund/replacement processed.

6

Refund/Replacement

Refund to original payment method or replacement shipped.

6.3 Return Shipping Costs

  • Defective/Wrong Item: We cover return shipping
  • Change of Mind: Customer pays return shipping
  • International Returns: Customer pays all shipping costs
  • Lost Returns: Without tracking, we cannot process returns

7. Refund Processing

7.1 Refund Timeline

Stage Time Required Status
Return Received & Inspected 3-5 business days Processing
Refund Approved 1-2 business days Approved
Refund Processed 5-10 business days Completed
Funds in Your Account Additional 2-5 business days Received

7.2 Refund Methods

  • Original Payment Method: Refunded to same card/account
  • Store Credit: Option to receive credit for future purchases
  • Bank Transfer: For wire transfer payments
  • Check Payment: For select corporate clients

Note: Refunds to credit/debit cards may take 10-15 business days to appear on your statement, depending on your bank's processing time.

8. Damaged or Defective Products

8.1 Reporting Damage

If you receive a damaged or defective product:

  1. Document Damage: Take clear photos of damaged packaging and product
  2. Contact Immediately: Report within 48 hours of delivery
  3. Do Not Discard: Keep all packaging and materials
  4. Follow Instructions: We'll provide specific return/replacement steps

8.2 Replacement Policy

  • Same Product Replacement: If available, shipped immediately
  • Alternative Product: If discontinued, similar alternative offered
  • Refund Option: Option for full refund instead of replacement
  • Shipping: We cover all shipping costs for defective products

9. Frequently Asked Questions

Q: How long does it take to deliver a custom website?

Custom website delivery typically takes 7-30 business days depending on complexity. Simple websites (5-10 pages): 7-15 days. E-commerce websites: 15-30 days. Complex custom solutions: 30-60 days. Exact timelines are provided in your project proposal.

Q: Can I return software after downloading it?

No, once software is downloaded and the license key is activated, returns are not accepted. We provide detailed descriptions, demos, and trial versions (where available) to help you make informed decisions before purchase.

Q: What if my project is delayed beyond the estimated timeline?

We communicate any delays immediately and provide revised timelines. For significant delays caused by us, we may offer compensation such as extended support or discount on future services. Delays caused by client (late feedback, content delays) may extend timelines without compensation.

Q: Do you offer international shipping?

Yes, we ship physical products internationally via FedEx, DHL, or other reliable carriers. Shipping costs and delivery times vary by destination. Digital services are delivered worldwide with no additional shipping costs.

Q: How can I track my physical shipment?

We provide a tracking number via email once your physical product is shipped. You can track it on the carrier's website. For digital services, you can track progress through our project management portal where we provide regular updates.

Q: What if I'm not satisfied with the delivered service?

We offer revision cycles as per your service agreement. If you're still not satisfied, we'll work to address your concerns. For refund requests, please refer to our detailed Refund Policy. We aim for 100% client satisfaction and will work diligently to resolve any issues.

10. Contact Information

Shipping & Returns Support

For questions about shipping, delivery timelines, or returns, contact our support team:

Shipping Department

Email: shipping@startupitsolution.com

Phone: +91 9214175184 (Ext. 3)

Mon-Fri: 9 AM - 6 PM IST | Sat: 10 AM - 2 PM IST
Returns Department

Email: returns@startupitsolution.com

Phone: +91 9214175184 (Ext. 4)

For faster processing, include your order number in all communications
Office Address

Startup IT Solution

Sigra Road, Sonia Rd, Varanasi

Uttar Pradesh 221010, India

Please contact before visiting for returns/exchanges

Support Hours: Our shipping and returns team is available Monday through Friday, 9:00 AM to 6:00 PM IST. Response time for emails is within 24 business hours.

Policy Updates

We reserve the right to modify this Shipping and Return Policy at any time. Changes will be posted on this page with updated effective dates. Continued use of our services after changes constitutes acceptance of the modified policy.

Related Policies: Please also review our Terms and Conditions and Refund Policy for complete information.